Service Package 4

Crisis management and
crisis communication

Stay in control with the right response

Most crises are not sudden or unexpected. Quite the opposite: often the warning signs have been there for weeks or even months beforehand. The good news is that this means you can prepare for them. We can help you put the right crisis communication and crisis management measures in place long before they are needed. These steps will protect your reputation and help you navigate these challenging situations with the utmost professionalism.

The right communication in a crisis

Crises cost your business money and also have the potential to damage your image. But what turns a business crisis into a real crisis is when communication breaks down, as is all too often the case. When a crisis hits, the response is often rushed, chaotic, haphazard and anxious. The result? Trust in people and institutions, often built up over many years, can be destroyed in an instant. No one wants that, which is why we’re here to guide you through the critical steps you can take to handle crises more effectively and anticipate potential stumbling blocks.

A proven recipe for overcoming any crisis

Good crisis management, clear communication and proper preparation all help us identify and resolve problems early and minimise potential damage. Time and again, effective information channels, a defined crisis communication strategy, clear responsibilities, fast decision-making processes and a confident public face have proven themselves vital tools for successful crisis management.

To help your company or organisation safely navigate these challenging times, we offer support before, during and after any crisis situation. We help our clients develop specialist communication strategies and provide on-site support when tackling a crisis. Since 2017, we have also been using our expertise in this area to run an annual one-day workshop on crisis communication and management together with our partner Katja Rieger. The workshop is offered at the ZHAW School of Management and Law and is open to students studying for a Certificate of Advanced Studies (CAS) in law, regulation and risk management.